Job Details Title: Technical Support Supervisor

Employer: One Solution Consultancy Services
Address: 10180 101 STREET NW suite 3400, Edmonton, AB T5J 3S4
Wages: $36.00/hour

Vacancies: 2 vacancies

Joining: As soon as possible

Employment type: Permanent employment, Full time
35 to 40 hours /week

Employment conditions: Morning, Day
How to apply
By email
onesolutionjobscanada@gmail.com
Who can apply to this job?
The employer accepts applications from:
• Canadian citizens and permanent residents of Canada.
• Other candidates with or without a valid Canadian work permit.

Job Description Overview
Languages
English
Education
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
Benefits
Health benefits
• Health care plan

Work Setting
Consulting firm