Job Details Title: Technical Support Supervisor

Employer: Caliph Digital Ltd.
Address: 10329 61 Avenue NW suite 1, Edmonton, AB T6H 1K9

Wages: $ 29.00/ hour

Vacancies: 2 vacancies

Joining: As soon as possible

Employment type: Permanent employment, Full time
35 to 40 hours /week

Employment conditions: Day, MorningEmployment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Veterans, Youth

How to apply
By email
caliphdigitaljobsedm@gmail.com
The employer accepts applications from:
• Canadian citizens and permanent residents of Canada.
• Other candidates with or without a valid Canadian work permit.

Job Description Overview
Languages
English
Education
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Work setting
• Private company, corporation or industry
Responsibilities
Tasks
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
Supervision
• No supervision responsibility
Experience and specialization
Computer and technology knowledge
• Linux
• HTML editing software
• Salesforce
• JavaScript
• MS Office
• PHP
Benefits
Other benefits
• Free parking available
• Parking available