Job Details Languages
English

Education
College/CEGEP
Experience
2 years to less than 3 years

Asset languages
Mandarin

Job Description Responsibilities
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
Android
Device drivers
Networking software
Networking hardware
Networking security
Desktop applications
Multimedia software
Programming software
Website creation and management software
Database software
Programming languages
MS Office
MS Windows
Wireless networks