Job Details Title: Technical Support Supervisor

Employer: One Solution Consultancy Services
Location: 60 homestead way
Thorold, ON
L2V 0H1

Wages: $26.92/hour

Remote Work: Available

Vacancies: 2 vacancies

Employment conditions: Permanent employment, Full time
35 hours /week

Joining: As soon as possible

Employment groups: Youth, Indigenous people, Newcomers to Canada

Employment conditions: Morning, Day

Job requirements

Languages
English

Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience
2 years to less than 3 years

Ability to Supervise.
3-4 people

Transportation/Travel Information
Public transportation is available.
Work Conditions and Physical Capabilities
Work under pressure, Tight deadlines, Attention to detail

Personal Suitability
Team player, Accurate, Excellent oral communication, Client focus, Organized, Effective
interpersonal skills

Computer and Technology Knowledge
Device drivers, Networking hardware, Internet, Desktop applications

Specific Skills
Communicate electronically and in-person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals, and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software, Supervise other technical support workers in this group, Provide business systems, network and Internet support to users in response to identified difficulties

Work Setting
Consulting firm

How to apply

By email
onesolutionjobscanada@gmail.com

Intended job posting audience
Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Job Description Job responsibilities
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Reproduce, diagnose and resolve technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• May supervise other technical support workers in this group.