Job Details Company: Lonada Investments Co. Ltd. O/A Quality Inn & Suites

Business information: We are proud to provide an affordable stay and all the amenities a customer expects to relax and focus on what really matters: experiences.

Business Location: 9704 97 Street High Level AB, T0H 1Z0

Work Location: Same as above

Type of Employment: Full time – Permanent

Anticipated Start Date: As soon as possible



Job Duties:

· Establish work schedules

· Requisition materials and supplies

· Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work

· Co-ordinate, assign and review work

· Assist guests with special needs

· Train staff in job duties, safety procedures and company policies

· Resolve work-related problems and prepare and submit progress and other reports

· Answer telephone and relay telephone calls and messages

· Register arriving guests and assign rooms

· Provide information on hotel facilities and services

· Maintain an inventory of vacancies, reservations and room assignments

· Process group arrivals and departures

· Take, cancel and change room reservations

· Process guests’ departures, calculate charges and receive payments

· Supervise the Hotel Front Desk Clerks

· Provide customer service

· Assign rooms to guests and inform them of any specials offered by the hotel

· Clerical duties (i.e. faxing, filling, photocopying)

· Communicate with hotel staff to check guest rooms’ status

· Provide general information about points of interest in the area

· Investigate and resolve complaints and claims

· Follow emergency and safety procedures

· Handle wake-up calls



Requirements

- Education: Completion of high school is required

- Experience: At least 2 years of experience as a Hotel Front Desk Clerk or as a Supervisor in the hospitality industry is required

Ability to supervise at least 2 people per shift.



- Work Conditions and Physical Capabilities: Standing for extended periods, Work under pressure, Fast-paced environment and Attention to detail

- Personal Suitability: Judgement, Excellent written communication, Organized, Effective interpersonal skills, Client focus, Excellent oral communication, Team player, Flexibility, Reliability, Dependability



Salary: $23.00 to $25.00 Hourly, 30 to 35 hours per week



Benefits: Accommodation provided at a discounted rate



Important Information: Must have flexible availability – morning, evenings, weekends, and holidays. Work schedule will be 5 to 10 hours per day for 4 to 6 days per week based on the business’ needs with days off on a rotational basis. Overtime may be required.

Job Description Apply by e-mail to: info@qualityinnhighlevel.com

Apply by mail to: 9704 97 Street High Level AB, T0H 1Z0