At Telze you have to build customers trust by expertly troubleshooting and repairing products. You use problem-solving and people skills to assure Telze Repair Center customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide phenomenal advice and support every day.

We are looking for a full time/part time cellphone repair technician for multiple locations in Canada namely Ottawa and Gatineau.

Apply at: telzetech@gmail.com

• Please send your Resume and Cover letter to this email

Key Qualifications:

• ·       Experience with smartphone repair and tablet repair.
• ·       Proven leadership/supervisory experience.
• ·       Proven success with achieving and surpassing sales goals.
• ·       Success in hiring, training, and developing new employees.
• ·       Experience creating employee schedule/hours.
• ·       Outstanding customer service skills.
• ·       Excellent technical, problem solving, and analytical skills.
• ·       Exceptional organizational skills.
• ·       Strong written and oral communication skills.
• ·       Proficient in Microsoft Office.
• ·       Work well in team environment.
• ·       Ability to work flexible hours, including weekends and holidays.
• ·       High school diploma or GED.

Tasks and Responsibilities:

• ·       Meets and exceeds sales/profit goals via grassroots marketing.
• ·       Completes store operational requirements by scheduling and managing employee hours; following up on work results.
• ·       Maintains store staff by recruiting, selecting, orienting, and training employees.
• ·       Achieves financial objectives by; scheduling expenditures; analyzing variances; initiating corrective actions.
• ·       Maintains operations by coordinating and enforcing operational, and personnel policies/procedures.
• ·       Identifies current and future customer requirements by establishing rapport with potential and actual customers.
• ·       Welcome customers in professional and pleasant manner.
• ·       Ensures availability of merchandise and services by maintaining and ordering inventory.
• ·       Diagnose/troubleshoot device.
• ·       Provide recommendations for problem resolution.
• ·       Provide estimates to customer for repair, replacement according to problem diagnosis and repair/replacement recommendation.
• ·       Contributes to team effort by accomplishing related results as needed.
• ·       Protects employees and customers by providing a safe and clean store environment.
• ·       Ensure repairs meet Telze standards.